General enquiries
hello@neto.network
Questions about Neto, pricing, or anything else before you buy.
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Technical support
support@neto.network
Issues with installation, setup, monitoring, or your licence. Include your dashboard's Logs page output if possible.
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Legal & billing
legal@neto.network
Licence transfers, refund requests, terms of use enquiries, or open source notices.
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⏱ Response times
We typically respond within 1 business day Monday–Friday (ACST, UTC+9:30). Support requests received on weekends are answered the following Monday.
📚 Check the docs first
Many questions are answered in our documentation. The Troubleshooting page and FAQ cover the most common issues.
Send us a message
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