Frequently asked questions

No. Setup is done entirely through your web browser using a guided wizard. If you can write an image to an SD card (using a free tool like Raspberry Pi Imager) and open a browser, you can set up Neto.

The Raspberry Pi 4 Model B (2 GB or 4 GB RAM) is the most popular choice — it's widely available, affordable, and delivers excellent performance with Neto. The Pi 5 is also great. The Pi 3B+ works well too if you already have one.

No. Neto is completely headless — everything is done through your web browser. You don't need anything connected to the Pi except power and (optionally) an ethernet cable for initial setup.

Yes, most USB WiFi adapters work. Set the interface name in Settings (default is wlan0 — your USB adapter may be wlan1). Not all adapters support 5 GHz — check the adapter's specs before purchasing.

Every 5 minutes by default. You can change this to as frequent as every 1 minute or less frequent to save bandwidth and data. The interval is set in Settings → Test interval.

No. All monitoring data is stored locally on your Raspberry Pi's SD card. The only outbound connections Neto makes are:

• The tests themselves (ping, speedtest, DNS, curl — these go to your configured test targets)
• Licence key validation (a short encrypted request to the licence server)
• Update checks (a request to the update server to check the version number)

Your WiFi performance data never leaves your Pi.

With speedtest enabled at 5-minute intervals: approximately 5–15 GB per day, depending on your internet speed. Each speedtest uses several hundred MB. If you have a data cap, either disable speedtest in Settings or increase the test interval to reduce data usage.

Without speedtest: the other tests (ping, DNS, curl) use only a few MB per day.

Data is stored on your Pi's SD card until you clear it manually (from Settings → Clear all results) or the SD card runs out of space. On a 16 GB card, Neto can store several years of data at 5-minute intervals.

Neto connects to your 2.4 GHz network, runs a complete test suite (ping, speedtest, DNS, curl), then disconnects and reconnects to the 5 GHz network to run the same tests. Both bands are tested back-to-back in each 5-minute cycle.

Each licence covers one Pi at a time. To move your licence to a different Pi, release it from the current device on the Licence page — this frees it for activation on another Pi. You can only have one active Pi per licence key simultaneously.

When the 30-day trial expires, the dashboard requires a licence key to access. Your data, settings, and credentials are all preserved — activating a licence key restores full access immediately without losing anything.

Yes — visit the customer portal (linked from the Licence page in the dashboard) and upgrade your plan. You'll be charged the prorated difference and moved to annual billing immediately.

The lifetime plan is a one-time payment that gives you permanent access to Neto, including all future updates for the life of the product. No recurring fees, ever.

Visit the customer portal at neto.network/account.html and cancel your subscription. Access continues until the end of the current billing period. No refunds for partial periods.

The dashboard is only accessible from devices on the same local network as the Pi by default. Remote access requires setting up a VPN (like Tailscale) or port forwarding on your router — Neto doesn't configure this automatically.

No — Neto uses plain HTTP on your local network. HTTPS would require a domain name and SSL certificate, which isn't practical for a local Pi. Since the dashboard is only accessible on your private local network, this is generally acceptable.

The default login is admin / admin. You're prompted to change this during the setup wizard. If you didn't change it then, do so now in Settings → Login credentials.