Privacy Policy

Effective date: 25 June 2026 · Last updated: 25 June 2026

    The short version: Neto stores all your WiFi monitoring data locally on your own device. We never see it, never collect it, and never send it anywhere. The only personal information we hold is your email address and licence details — used solely to manage your subscription.
  

1. Who we are

Neto is a software product operated by Andrew Belfield, based in South Australia, Australia. References to "we", "us", or "our" in this policy refer to the Neto operator.

You can contact us at legal@neto.network for any privacy-related questions.

2. What information we collect

We collect only the minimum information necessary to operate the licence system and provide support.

Data	Why we collect it	Where it's stored
Email address	Licence key delivery, receipts, support	Payment processor & licence server
Licence key	Activating and validating your software licence	Licence server
Device identifier	Limiting activations to one Pi per licence	Licence server (anonymised hash)
Payment details	Processing your purchase	Payment processor only — we never see card details
IP address	Licence validation requests (standard web logging)	Licence server logs, 30-day retention

If you contact us by email or via the contact form, we also retain the content of that correspondence to help resolve your query.

If you subscribe to our mailing list via the download page, we store your email address for the purpose of sending update notifications and relevant communications.

3. How we use your information

We use the information we collect to:

Deliver your licence key and manage your subscription
Send transactional emails (receipts, licence keys, renewal reminders)
Validate your licence when the Neto software checks in
Respond to support requests
Send software update notifications if you have subscribed (you can unsubscribe at any time)
Comply with legal obligations

We do not use your information for advertising, profiling, or any purpose not listed above.

4. What we do not collect

Neto is designed with privacy at its core. The following data never leaves your own device:

WiFi performance data (ping times, speeds, packet loss)
Your WiFi network names or passwords
Your router's IP address or gateway details
DNS queries or webpage fetch results
Spectrum scan data or nearby network information
System stats (CPU, memory, temperature)
Any data displayed on the Neto dashboard

All monitoring data is stored in a local SQLite database on your Pi's SD card. We have no access to this data and it is never transmitted to our servers.

We do not sell, rent, or trade your personal information. We share information only with the following third parties, strictly as necessary to operate the service:

Payment processor — processes payments and delivers licence keys. Subject to their own privacy policy.
Email service provider — used to send transactional emails and (if subscribed) update notifications.
GoHighLevel — used to manage mailing list subscriptions from the download page. Subject to their privacy policy.

We may disclose information if required to do so by law or in response to valid legal process.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Licence and account data — retained for the duration of your licence plus 7 years for accounting purposes
Support correspondence — retained for 2 years after the last communication
Mailing list subscriptions — retained until you unsubscribe
Server logs — retained for 30 days then deleted automatically

7. Security

We take reasonable measures to protect your personal information, including:

HTTPS encryption for all data transmitted to our servers
Licence keys stored as hashed values — not in plain text
Device identifiers stored as anonymised hashes
Access to licence server data restricted to authorised personnel only

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

8. Your rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the personal data we hold about you
Correction — request that we correct inaccurate data
Deletion — request that we delete your personal data (subject to legal retention requirements)
Objection — object to certain uses of your data
Portability — request your data in a machine-readable format

To exercise any of these rights, email legal@neto.network. We will respond within 30 days.

9. Cookies

The Neto marketing website (neto.network) does not use tracking cookies or analytics. It may use functional cookies such as those set by embedded third-party forms (e.g. our contact form provider). These are used only for the operation of the form and are not used for tracking.

The Neto dashboard (neto.local:8080) uses a single session cookie to maintain your login. This cookie is stored only on your local device and is not accessible to us or any third party.

10. Children's privacy

Neto is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at legal@neto.network.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of Neto after changes take effect constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions, requests, or complaints:

Email: legal@neto.network
Contact form: neto.network/contact

We will respond to all privacy-related enquiries within 30 days.